Quote - shrug - I usually buy 'em all online; if anything blows up during assembly, I call, get an RMA, and get a new one. The best advice when buying a new machine in pieces is to never wait until it becomes absolutely necessary before it's time to replace your old one. Me... I just buy Macs now for the 3d stuff. /P

That's great if you know how.

But for the rest of us who are computer hardware iliterate, we depend on companies such as Dell.  However, they are so hung up on making up internal policies and procedures and making sure that they are followed to a "T", that they completely forget the primary reason they are in business... the customer!

Not only was the computer I received substandard because the graphic card blew up within hours. But the customer service was disgusting from the tech support all the way to their customer service supervisors.

A company that treats their customers the way I was treated doesn't deserve to be in business.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi