Quote - I haven't bought a Dell in years. They used to be number one in service, but once they outsourced all the service to overseas, Dell sucked.

Actually, not all of their service is outsourced.

Out of all of the calls I made to Dell concerning this issue, only twice was I connected to India. And out of all the people I talked to, the 3 people in India were the most gracious and helpful out of all of them (well, that fellow in Canada  who finally got my drive partitioned was pretty good too)  The rest of the time I was bounced around throughout various call centres/offices in Canada.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi