it sounds like this is more a litany to the failures of the testing process. I reckon that only a few of the merchants will read this thread. I reckon that only a few of the beta testers will read it. they may only volunteer as testers to get free items, and not to do serious problem-fixing. if a marketplace is allowing defective products to be sold, it's the market's responsibility to make things right with the customer IMVHO. perhaps they should drop the independent beta-testers, and make certain all their testers are employees who are accountable - e.g. they can get demoted or fired if they play stupid.