Have you downloaded the 4.1 version? The original release did not have the phenome morphs in it. So it would not work.
If you have the original version, then you need to get Daz3d to reset your downloads for V4.
I think that there were only two or three of the files that had been changed, so you don't need to redownload the whole lot.

If you do a search for "V4.1 upgrade" in this forum, there should be instructions on what to do.

Hope this helps.

PS. I found it best to keep my original v4 as the new one won't let you save new characters as a figure where you want to.

Daz Studio 4.8 and 4.9beta, Blender 2.78, Sketchup, Poser Pro 2014 Game Dev SR5 on Windows 8 Pro x64. Poser Display Units are inches