thanks for moving this rcook, I didn't know there was a store support forum! :-) Mehndi I will try to do what you suggested in email (thanks for the quick response!) As for loading the scenes, when I load the sunshine one it tells the window is too large, but it resizes it. Then as you know tells me the wings are gone. Then when I click to load the hair again it just freezes up. If I leave the sunshine the way it is and don't try to use the long braid it's fine. The moonshine one doesn't load at all, Poser goes all white and freezes up.

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