For those of you who didn't subscribe to the workhop (and you may have had trouble given the fact that the link didn't show correctly: www.candacehavens.com), here is part of the interview from the first agent:

Agent Elaine Spencer from The Knight Agency.

Elaine Spencer joined The Knight Agency in September of 2005. She acts
as the liaison between clients, publishers, and agents as Manuscript
Coordinator and Agent. With a strong background in both comparative
literature and economics at the University of Georgia , she has
experience with legal contracts and executive management, as well as
writing, editing, and publishing. Consistently producing strong
results with a high degree of integrity, dedication, and efficiency,
Elaine is a perfect addition to the TKA powerhouse.

1. What do you look for in a face-to-face pitch? The number one thing
   that I look for is confidence. It can make or break a pitch. If
   someone can confidently pitch there story to me it shows that they
   truly believe in their work and their writing. I realize that this is
   much easier said than done because so many people are so nervous. But
   Confidence is key.

Beyond that I really look to be "engaged". The best pitches are when
someone sits down at the table and talks TO me about there book as
opposed to talking AT me. I tell people that the actual book pitch
should last no more than 1-3 minutes. The rest of the time we should
be in interaction about their story, their writing, their career, etc.
I'm not going to know if the writing is good until a later time when I
can actually sit down and read the work, so there's not need to spend
extraneous amounts of time on something that makes no difference. I'm
very interested in how we interact because as a possible future client
we need to be comfortable and have a good vibe flowing. This is the
chance to see if that happens.

2. What do you look for in a query? A great hook. The hook can make it
   or break it. It is also VERY important that I can tell someone has
   done their homework. I want to see that they have a basic competency
   surrounding our agency and the process of the query letter (how to put
   it together, submit it etc). Again, just like the pitch, I don't want
   a detailed explanation of the plot, just a few key points that really
   draw me in and make me perk up and want to learn more. Its also a plus
   if the writer can draft the letter in a vein that is true to their
   writing, their voice, the feel that you will get from the book.

3. What's your biggest pet peeve about queries? When people fail to
   get to the point. When I have to deeply read and sort through a bunch
   of garbage to figure out what the actual story they are pitching is
   about. I also hate it when it isn't on a white background with 12
   point arial/times/ normal font. After looking at a computer for 10+
   hours a day, the queries that come in at 8pt are just asking to be
   rejected. (Smile)

4. What kind of books do you like to read? I like to read everything.
   I am a HUGE fan of YA. Its so entertaining and real. In romance I
   enjoy contemporaries, paranormals, and romantic suspense. I also like
   things that are a bit heavier, things that could be considered women's
   fiction. I'm also a HUGE fan of Thrillers and Mysteries. And sometimes
   I want something more literary just to be swept away. Yes you can tell
   I'm hard to please, NOT!!! Some of my recent FAVORITE reads include 19
   MINUTES by Jodi Picoult, TWILIGHT by Stephanie Meyer, JR Wards WHOLE
   series, RED HANDED by Gena Showalter.

5. What kind of books do you represent/edit? All of the above! I am
   really open to pretty much anything. I'm really REALLY looking for
   some more hot YA and MG/Tween. I am also looking for some great
   romantic suspense or a really different Paranormal. I really want a
   Pirate story and a good witch story. I know those are weird requests,
   but they are a weakness within me!!

6. What's your best advice for new writers? Continue to read. Stay up
   on the realities of what the writing is like that is on the shelves.
   And network. Your peers will be your biggest sources of inspiration,
   guidance, and knowledge about the realities of the business.