keenart opened this issue on Jun 21, 2007 · 29 posts
keenart posted Thu, 21 June 2007 at 12:26 PM
This won’t happen to everyone, and is an occasional event. However, I think others should be aware of the possible problem. If their hard drives start growing unexpectedly, this could be one possible reason.
Defragging won’t get rid of file fragments that have no file header, only using Scandisk, if using 32 Win XP, or Check Sum if using Win XP 64 and all Vista versions, will get rid of fragments. Bobby is correct, if you regularly scandisk or checksum your drive these fragments will be deleted, or in some cases if found with a damaged file header, you may be asked if you want to recover them. I would say no, and let the system delete them, or it may take hours or days to recover.
I have been keeping tech support politely informed, but got the brush-off today. They are in complete denial and sent me to Microsoft to view the KB’s. Having been a system builder of computers for 40 years, the first place I go is Microsoft. I love to blame it on Microsoft!
To be fair to Vue, they do warn you they may not be able to save the crashing file. Usually the warning comes after the scene has crashed, and if Vue can’t recover you may get a bad file, no header and fragments. However, they do not warn you of the possibility of large and corrupted fragments if Vue fails to write the backup.
Life goes on.