I am on dial up and using a download manager, I successfully downloaded 3 out of 4 items, the 4th went wrong somehow and I have no content for 2 zip files.  I think the problem could have arisen by the download mgr confusing 2 zips, is it possible for them to be on separate lines?

Order number 111209495
I'm not sure if you reset the whole order or just the 2 zips in one item.

Item number 34141 zip
Item number 34142 zip

I would really appreciate if you could help me out please, thanks, kattieblu

Hello,

I have reset this whole order, 111209495.  

If you run in to any more problems let me know.

Thanks

Thank you Gina, I'm on my way there now and will let you know if I have any problems.

Thanks again, Jennie

Your welcome

Hi Gina, just to let you know I've just downloaded all my orders now, I don't know what happened before but I am a happy lady now, thank you again, kind regards, Jennie

Great!

Have a wonderful day

: )

Hello again Gina,
I'm sorry to be a pain but would you please reset my order number 111210259 - it is a 2 item order but one of the items did not download correctly, says download corrupt, and file is empty, so pretty please may I have access again?  kind regards, Jennie

No problem,

I have reset that order now.

Thanks

Thank you Gina, I will try it again shortly, regards, Jennie

No problem  : D

I'm so sorry, but I am having trouble with one of the items in this same order, I think I will have to do it at night when it's not so busy, would you mind resetting order number 111210259 again for me please, I have one of the items in that order but not the other, it is a biggish file so that's where my trouble is.

Thank you muchly, kind regards, Jennie.

Hi Jennie, Your download has been reset.
Let me know if you continue to have problems.

Thanks Clint - downloading now and crossing my fingers it goes through.  I've given my download manager the flick and doing it the normal way.

Now I am getting embarrassed but would you mind resetting my order number 111212467, also a 2 item order, I have one successfully downloaded but not the other, my download mgr says item 100% downloaded but when I go to extract there are no files, so I'm getting rid of the download mgr, its a pain.

I will let you know if I have any further problems.
kind regards, Jennie

Hi Jennie, No problem at all. This order has been reset as well.

Thanks Clint and I am now happy to say I've successfully downloaded all my current orders, thank you for resetting them for me.

Kind regards, Jennie

Oh dear, problems on my next order.  Would you please reset my order number 111222637 please, I've downloaded most but one had "no files to extract" when I went to open it :-(.
Thank you in advance, Jennie

Hi Jennie, Your downloads have been reset.

Let me know if you continue to have problems.

Thanks Clint, all done for this order...phew
regards, Jennie

Another order, another corrupted download file, sigh.  I am so sorry but would you please reset my order number 111236112 please, I have half successfully downloaded but need to redo the other, thanks in advance, Jennie

Hi Jennie, Your order hsa been reset.

Please let me know if you continue to have problems.

Network problems resolved. Would you please reset  #111238145 for download.

Thanks,

choover3

Hi choover3, Your download has been reset.

Let me know if you continue to experience problems.

Yes I had a problem again with an item on this order.  I am so sorry but would you please reset my order number 111236112 please, I think I chose a bad slow internet day to try and download today :-( ...... so disappointing.
Thanks so much, Jennie

Hello,

I have reset that order as requested.

Thanks