So, I guess calling DAZ (or me by connection) criminal is OK - it must be all part of customerr service.
Don't you lecture me about customer service! - I am here for the customers 24x7 (many of my customers can attest to this).
I will - repeat - not stand for unsubstantiated abuse, especially when it is free to anyoneone to get full refund for any product they buy. I stand 100% behind my product and I expect respect, professionalism in return. If you read his/her earlier postings, you will agree that they are not factual, not professional, just plain bad behavior.
Laslo