As a person that has worked in customer service for 12 years, I daresay that Laslo does need to learn how to respond better to complains.

I've dealt with those complaints including once that accuse my company of illegal activities... You CANNOT respond by being insulting or rude. That just lends credance to the accusations and does more to damage your reputation as a merchant than one person griping because they filed for a refund DURING A US HOLIDAY...

Which bring me to HeRe:

Standard response time is 24-48 hrs on a Contact form HeRe, Plus you contacted the site during a week where there was a major federal holiday in the middle of the week. You are being HIGHLY unreasonable and insulting and need to display some patience.

Laslo, based on your poor customer service skills, I will not purchase your product. If you actions are to abuse the customers that generate revenue, then you can obviously do without my money. A pity really, had you tried to be reasonable, you might have gotten more customers.