Well, first, what version are you using? P4 and under can be done by spinning dials when selecting the face, 5 and up have face rooms (well, 5 does, that's as far as I get)

Poser looks in selected directories for parts of those clothes. If they don't go in the right place, sometimes you'll get that. What some do is.

Create a temp directory
unzip the item there
look at what directories are created, and move them into place.

hope that helps.

I wish I'd said that.. The Staircase Wit

anahl nathrak uth vas betude doth yel dyenvey..;)