Firstly, the staff at Daz read everything here, at Daz, at PoserPros, at EF and most other Poser forums. Almost every monitor ends up reading the forums at some point. Everything, especially anything relating directly to Daz, including this thread is always read. Always. They browse the forums just like we do.

That said, they do not directly interact with the public in forums. Those that do are few and the situations specific. There are ways to prompt them to post, but typically noone will respond to anything directly in a forum where others can chime in.

Their forum posts are usually only to sell something or do damage control in the worst case scenarios. But they have to consider the damage potentially huge to respond in a public forum.

Regarding email, that is typically handled in queue by certain people, often forwarded to someone else. Even then there is a priority method to responding to email that starts with purchase problems and ends with tech support and feedback.

You might have better luck with moderators and merchnats who can go back and forth through the gate for you. If all else fails, physically call them on the phone. Toll Free number is 1-800-267-5170. Certain people manage merchants, certain others handle customers, but it is worth a try.

-Anton, creator of Apollo Maximus
"Conviction without truth is denial; Denial in the face of truth is concealment."

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