I recently sent them two site mails through thier CS form.  (Daz).  They have yet to respond to either.  Of course I didn't label either of the mails as UGENT SOS 911 READ RIGHT NOW*...

Anyway so a bit later I posted on the forum asking if anyone knew how I could contact the appropriate people (I thought maybe my emails were getting eaten).

Some kind person responded that Daz is very overloaded right now and that sometimes it takes a few weeks for them to get back to you via the site mail/form.  They offered me a better solution of just calling (same thing Anton suggested here).  Said that the phone service is fantastic.  I thanked them for the advice but have not yet called.  If they are overwhelmed than I have no problem waiting a couple weeks for them to get back to me - (as I said this is no 911 URGENT issue).

However, if it was - I don't see what your problem with pursuing the best avenue is.   And the whole thing about how people see you badly because of this I don't get either.  

It's very simple - understand  that every business has methods of dealing with things.  The CS people usually do the best they can with the tools they are given.  Every now and then there is going to be a kink in the system - people are human after all.  When one avenue fails, try another, after you have tried them all then feel free to complain until your hearts content - until then - whoa calm down.

I am:  aka Velocity3d