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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 24 11:50 am)

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Subject: Problem with product.

-Wolfie- opened this issue on Jul 20, 2007 · 14 posts
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-Wolfie- ( ) posted Fri, 20 July 2007 at 12:38 PM · edited Wed, 26 February 2025 at 11:32 PM

I purchased a product the other day, and as soon as I loaded it in Poser 6 I noticed there were a few problems with it.  So I decided to try it in Poser 5, and when trying to load one of the pieces it crashed and closed Poser outright.

I tried again in Poser 6, and it had the same results.  So thought it could be the machine I was using at the time. (My laptop) So tried it on my desktop system and got the same results again.  Both of my systems are more then capable of handling this package.  I double checked my render settings that they were the same as what was recommended on the promo page for the item and still same problem.

I redownloaded the file today, and it is still not working properly.

I tried contacting the vendor, as they requested on their promo page, to ask for help, and have not yet heard, or received a reply, yet they have already responded to the positive (??) feedback they have received, so I know they have access to their site mail as well as their email.

If I do not get a response from the vendor, how would I go about getting a refund if they are unwilling to fix the problem?

Thanks for any support!
~Wolfie~

Helping everyone is the most rewarding failure you'll ever experience.
    - Ray Augé (~Wolfie~'s hubby)

Anything is more stable than Windows . . .
--- Even a relationship based purely on sex!
    - Pam Augé (~Wolfie~)

No meat was harmed during the making of this TV dinner.
    - Pam Augé (~Wolfie~)


-Wolfie- ( ) posted Fri, 20 July 2007 at 1:05 PM

I also want to add that one of the textures, when loaded does not render properlly either.  So far this outfit is a total mess.  I'm not even sure what to think.  Very disapointed.

I don't know how it got passed tested.. or how there could be positive reviews for it already.  Very confused.

~Wolfie~

Helping everyone is the most rewarding failure you'll ever experience.
    - Ray Augé (~Wolfie~'s hubby)

Anything is more stable than Windows . . .
--- Even a relationship based purely on sex!
    - Pam Augé (~Wolfie~)

No meat was harmed during the making of this TV dinner.
    - Pam Augé (~Wolfie~)


-Wolfie- ( ) posted Fri, 20 July 2007 at 1:21 PM

And, in Poser 5, when attepting to load the item, before it crashes, I am getting a call for Null.obj.
Ugh ugh ugh!

~Wolfie~

Helping everyone is the most rewarding failure you'll ever experience.
    - Ray Augé (~Wolfie~'s hubby)

Anything is more stable than Windows . . .
--- Even a relationship based purely on sex!
    - Pam Augé (~Wolfie~)

No meat was harmed during the making of this TV dinner.
    - Pam Augé (~Wolfie~)


GinaH ( ) posted Fri, 20 July 2007 at 1:26 PM

Hello White_Wolf

I will try contacting the vendor on your behalf.  

Thanks

Gina Harris
MarketPlace Admin

-Wolfie- ( ) posted Fri, 20 July 2007 at 1:27 PM

I'll PM you the item and vendor name.
I didn't want to post it here.

Thanks for any help.

~Wolfie~

Helping everyone is the most rewarding failure you'll ever experience.
    - Ray Augé (~Wolfie~'s hubby)

Anything is more stable than Windows . . .
--- Even a relationship based purely on sex!
    - Pam Augé (~Wolfie~)

No meat was harmed during the making of this TV dinner.
    - Pam Augé (~Wolfie~)


GinaH ( ) posted Fri, 20 July 2007 at 1:28 PM

I forgot to ask what order number and product are you referring to?

Thanks

Gina Harris
MarketPlace Admin

GinaH ( ) posted Fri, 20 July 2007 at 1:28 PM

Oh, ok.

Gina Harris
MarketPlace Admin

-Wolfie- ( ) posted Fri, 20 July 2007 at 1:32 PM

:-)
Do you need the order number as well?  Cause I can send that too.

~Wolfie~

Helping everyone is the most rewarding failure you'll ever experience.
    - Ray Augé (~Wolfie~'s hubby)

Anything is more stable than Windows . . .
--- Even a relationship based purely on sex!
    - Pam Augé (~Wolfie~)

No meat was harmed during the making of this TV dinner.
    - Pam Augé (~Wolfie~)


GinaH ( ) posted Fri, 20 July 2007 at 1:38 PM

Hello,

I've contacted them now.  As soon as I get a response, I'll let you know what's going on.

Thanks

Gina Harris
MarketPlace Admin

-Wolfie- ( ) posted Fri, 20 July 2007 at 1:44 PM

Great!
Thanks Gina!

~Wolfie~

Helping everyone is the most rewarding failure you'll ever experience.
    - Ray Augé (~Wolfie~'s hubby)

Anything is more stable than Windows . . .
--- Even a relationship based purely on sex!
    - Pam Augé (~Wolfie~)

No meat was harmed during the making of this TV dinner.
    - Pam Augé (~Wolfie~)


GinaH ( ) posted Fri, 20 July 2007 at 1:52 PM

Your welcome

Gina Harris
MarketPlace Admin

GinaH ( ) posted Mon, 23 July 2007 at 9:22 AM

Hello, 

I have issued you a refund for that item now as instore credit.  If you have any further questions, please let me know.

Thanks

Gina Harris
MarketPlace Admin

-Wolfie- ( ) posted Mon, 23 July 2007 at 10:52 AM

Thanks for your help Gina

~Wolfie~

Helping everyone is the most rewarding failure you'll ever experience.
    - Ray Augé (~Wolfie~'s hubby)

Anything is more stable than Windows . . .
--- Even a relationship based purely on sex!
    - Pam Augé (~Wolfie~)

No meat was harmed during the making of this TV dinner.
    - Pam Augé (~Wolfie~)


GinaH ( ) posted Mon, 23 July 2007 at 11:01 AM

Your Welcome!

Thanks

Gina Harris
MarketPlace Admin

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