And since when are people who work at a site required to be infallible in everyone's eyes?

I think that's just a general customer-service-perception thing.

Having worked in customer service for 15 years, I can tell you that you get treated like a cypher by the majority of customers.
Yeah, mister, I know you're angry about whatever went wrong, but I didn't personally steal your phone/delay your order/cause your washing machine to break down/burn out your hard drive, so I'd appreciate not being called a useless tosser before I've even asked you what the problem is :rolleyes:

It's always amazed me how people are willing to sit on the other end of the phone line and curse you out and even make death threats (oh yeah, believe me) yet don't stop to think "Hmm. This person can see all my account details, including my full address and credit card number. Maybe it's not the wisest thing to call her a stupid mare and tell her I'm going to find out where she lives..."

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"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan Shire