This probably hasn't been said before, but isn't that what the forums are for?  Is to help people either newbie or seasoned?  I for one have never experienced a snotty answer from anyone however, I have read some condescending remarks by all kinds of people not just MODS.  I also haven't had any negative responses from MODS at all since I've been a memeber.  Just my 2 Cents.
Adrian