Quote - In that case, I don't think it's inappropriate to politely direct them back to the resources available for them.

Agreed. And it is possible, just possible, to simply ignore them...?

The RTFM answer is a joke, after all, since every "manual" produced with a piece of Windows software in the last ten years (show me an exception, please! I used to believe in technical writing) is worthless dreck. "The Help key will get you help. Click on Help About to learn more." It's a downward spiral. The unwillingness to read allows software companies to not care about the quality of the manual, and the quality of the manual discourages reading it.

The P5 manual actually had some information backwards ... things worked the opposite of the way the manual said they would. No surprise, when you consider that the software wasn't finished when the manual went to the printer. I don't much care if a questioner has spent four hours or none checking the manual. Either option could be an intelligent choice. The advent of searchable PDF manuals has simply confirmed what we know about manuals: the information is not there, or if it is, it's in a form that the keyword search mentality can't find.