Quote - I have to agree with lkendall, if I see a post with zero replies but sixty-something people have read it, I think that's more hurtful, so I tend to jump in. Even if it's to say, good question, I don't know the answer or, again direct them to resources, even if it's providing the search terms necessary.

 

Yeah, I agree with that one!!! 30 views and no answer is worse then a hurried answer pointing someone to resources. I don't see short and to a point answers to newbies as mean or aggressive. I don't like antagonistic answers very much, but something short with a link to a search or answers is quite appropriate. Someone actually taking time to explain things is a big bonus, especially with questions that repeat themselves few times a week, or as JJ said are only few threads apart.
I was rolling my eyes last week, there was a same question asked 5 times, and all threads were on the same, front page here. That tells me that people asking didn't even bother to scroll around the page in search of info, but just posted a question and expected the answers will come pouring in.

Bill, with all the wonderful stuff you do for people around here and other places, you get a 'get out of jail free' card for being cranky any time you want. 

That's one major thing that's prteventing me from jumping into full vendorship. I don't have the time or energy or patience to provice cheerful customer service. Once you start selling your things, you're obligated to provide it. At least with freebies, one can say, sorry that's the best I can do (and from that follows, that's why it's free).

Hi, my namez: "NO, Bad Kitteh, NO!"  Whaz yurs?
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