Quote - > Quote - In that case, I don't think it's inappropriate to politely direct them back to the resources available for them.

Agreed. And it is possible, just possible, to simply ignore them...?

The RTFM answer is a joke, after all, since every "manual" produced with a piece of Windows software in the last ten years (show me an exception, please! I used to believe in technical writing) is worthless dreck.

 

I remember it being used to direct people to the UNIX manual (or online man pages). Which, generally, were pretty useful.