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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Problem with item I purchased.

jennblake opened this issue on Aug 01, 2007 · 4 posts
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jennblake ( ) posted Wed, 01 August 2007 at 8:00 AM · edited Sat, 30 November 2024 at 5:11 PM

I purchased an item that was a complete outfit for V4. It states it could be used in P6. But I cannot get it to work. There are major texture rendering problems. What do I do about this?? It looks horrible. Thanks for your help.

GinaH ( ) posted Wed, 01 August 2007 at 12:16 PM

Hello,

You should contact the vendor for support.  To contact the vendor you can use site mail or the contact link next to their name on the product page.  If you have any further questions, please let me know.

Thanks

Gina Harris
MarketPlace Admin

jennblake ( ) posted Wed, 01 August 2007 at 10:09 PM

I did contact the vendor. I have heard nothing back as of yet. How long should I wait for a reply? And if I do not hear anything...what is my next course of action? I would really like some help on this matter.

GinaH ( ) posted Thu, 02 August 2007 at 10:20 AM

Hello,

Allow the vendor 3-4 business days to repsond back, after that time frame if they have not gotten back with you then let me know. 

Thanks

Gina Harris
MarketPlace Admin

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