I am a customer of yours from way back, and have had PCs crash on me, so I sympathize very much with you!  I will send the best wishes to you so all will be well as soon as possible!  I'm sure all that read this announcement of bad news WILL be most sympathetic to your problem.  We've all had problems of similiar nature, and it IS a problem of the media.  Good luck, Rena!

I cannot save the world. Only my little piece of it. If we all act together, we can save the world.--Nelson Mandela
An  inconsistent hobgoblin is the fool of little minds
Taking "Just do it" to a whole new level!