I absolutely love WW and won't ever go back to using Poser without it.  When I got my new computer earlier this year and had to reinstall everything, the first thing I installed after Poser was WW. I freaked when I couldn't find my registration key and wrote to Phil in a panic.

I don't know why you are having problems.  As suggested, try posting at Phil's site. He does check here, but he checks his own forums first.

http://www.philc.net/forum/viewforum.php?f=4

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi