The free base doesn't come with the maps and morphs. You have to buy those.  She bought Fayette, a character for Aiko.

However, if she actually bought Aiko at Daz, then she should contact Daz for a refund because Daz  is offering Aiko free at the links you have posted.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi