I had similar troubles last week and fired off a frustrated note. A few days later Jarom Scow sent me a note apologizing and suggesting alternate routes etc. It took me a little over 4 hours to get (download) my 3 items. Perhaps it is the subcontractor or their e-commerce software that is the villain? (In my opinion) Their site poorly reflects the excellent products they have. And it performs poorly too. It is always slugish and quirky. Not exactly an "emmy" in the web-site category. Curious needs to pay more attention to this type stuff since it pays their bills. Wassup?