If they know they have a buggy ordering system, then they really should have known to have someone check on things over the weekend, holiday or not. It may be a pain, but it's a business and no one said owning a business is easy. Last year, I had a similar problem with BBay, on the weekend, and it was resolved within hours, rather than days. My perception is that Daz should be able to offer at least the level of service and reliability as BBay and even the stores here at Renderosity. I haven't had ANY problem getting ordered items here.