Quote - " .... I registered my C5P at DAZ less than two weeks ago, giving them my serial number to verify and succeeding to the point that I qualified for a free upgrade. Fine, except my free upgrade says I have an invalid serial number. So I've had C6P since Wednesday, but I can't install or use it. I e-mailed DAZ immediately. Got a responsemore than 24 hours later that their Tech people would "look into it." So now it's Saturday and my C6P is still not installed. No word from their "Tech people."

I considered buying another upgrade, but what if the problem is that it can't read my serial number? Then I'm out a small but useful chunk of money. I even considered buying a new full license (a similar problem occurred with my Hex 2.0 license, and I gave up and bought a one-month PC and a new Hex 2.1 license), but based on what I see here, I think I'll wait until the product catches up with the promise. Who knows? Maybe what I have already was worth every penny?

M

Not to state the obvious, but did you try CALLING?.  they have a very friendly customer phone service which I have used several times for simple tech questions (better than forums) and purchases. In this days of cyber world, people have really loose the personal touch to the point that they don't even think about talking to one enother.