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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Can't Get Order

CandeeKis opened this issue on Oct 24, 2007 · 6 posts
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CandeeKis ( ) posted Wed, 24 October 2007 at 7:01 PM · edited Sat, 03 August 2024 at 3:53 AM

I am having a bit of a problem processing my order Order#: 111293477

When I did my usual thing paying with Pay Pal the link obviously was wrong and it would not give me the usual screen with the price and log on. Now my cart is empty - and I dont find a link to now go pay for the item. Help?

Debbie M. ( ) posted Wed, 24 October 2007 at 7:56 PM

Hi CandeeKis,

The order is showing unpaid.  Please send the payment manually to payments@renderosity.com and then email store@renderosity.com with the PayPal transaction id# so that we can manually verify receipt and mark the order paid.

Thank you for shopping at the MarketPlace!

Debbie M.

CandeeKis ( ) posted Wed, 24 October 2007 at 8:44 PM

Done and emailed. Strange that Ive never had that happen before  :(

Debbie M. ( ) posted Wed, 24 October 2007 at 8:55 PM

We've been seeing many customer having problems with PayPal lately :(

I marked your order paid already and replied to your email :)

Debbie M.

CandeeKis ( ) posted Wed, 24 October 2007 at 8:56 PM

Thanks Debbie. You're a sweetie! 

Debbie M. ( ) posted Wed, 24 October 2007 at 9:03 PM

Same back at'cha girlfriend :)

Have a great evening!

Debbie M.

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