Marcus,

The correct item will get shipped out to you but we don't use UPS and that isn't normally the way these types of errors are handled.
The Poser 7 software is more costly than the book you ordered and we need to make sure that item is back in our office.
We've never had a problem getting a situation like this corrected as long as we have been in business so I can assure you, you will get the exact item that you paid for and you will be reimbursed for the cost of shipping the incorrect item back to us.

You are not going to have to pay for a mistake that was made on your order as we will reimburse you the entire amount of the shipping back to us and we will ship your correct item out as soon as we have the incorrect item back to us .

Thank you for your cooperation and understanding that mistakes do happen but they will most definitely be corrected as is our procedure.

If you have any other questions/concerns please email me at  stacey@renderosity.com

Stacey

Community Manager