I never said you should - as I mentioned I don;t knwo the guy and I fully agree you have the right to return anything your unhappy with. I am all for you upholding your standards in the products you buy, and I am the LAST person to "oooh and aaaah" over something I don't like :) My only point was top comment on the idea that it should be perfect "out of the box" when in poser nothing is :) I don't know the situation with him specifically, so I didn't comment on it.