I am sorry to hear about Fred, I did not have any problems not other of my friends..
do they have a phone number at all ?
you should contact the company that provide the credit card gateway and request refund.. you have always 30 days time to get your money back that are the credit card rules worldwide, if they like it or not!!

Cath

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"Surrender to what it is - Let go of what was - Have faith in what will be "