The first time I ordered from BBay I was just as po'd about the whole thing. I called and talked to Sherry and she told me that online venders get charged back immediately if the purchaser contests the charge. They'd sold merchandise to someone using a stolen credit card (a lot of money) and I guess if a vendor has over a certain amount of charge backs within a certain time frame they lose their vendor acccount. Sherry said they almost went under and had the software they're now using written specifically for them.