Golly, I just called Sherry at BBay because I couldn't print the form from the only computer which could download and display it. She was really friendly despite being the end of a long day for her and I think the models I bought were in my mailbox an hour or so later. I signed up for the Club, too...last November?... and it is one of the best bargains around. With the phone calls you get to discover people as people, not just customers and vendors, and they are nice people. Carolly