This might help...................

EVERYONE,

We've uncovered what appears to be the problem with the installers and are working to correct it right now.

The primary issue that many of you have begun to discover is due to a dependancy on other installers. In a nutshell, you need all of your 4.1 version EXP files/products for Victoria to be updated to version 4.2 to avoid their being a compatibility issue.

Any customer that has add-on products for Victoria 4.1 created by DAZ 3D, such as Morphs++, etc., MUST receive the 4.2 updates for those products as well, due to a version incompatibility problem between the 4.1 version EXP files and the 4.2 version files. This dependancy was somehow not communicated clearly enough throughout all the different departments involved in this release, resulting in the pre-mature delivery of the Victoria 4.2 Base product ahead of the other product updates.

The add-on products have already begun to be updated (earlier today) and are being finalized as we speak. Once they are ready, we'll be resetting the downloads for all of those products so that you can download Victoria 4.2 AND her updated add-on products, such as Morphs++, which should solve all the problems you may be experiencing.

We are working through the night on this one until they are all completed and will post to this topic as soon as they are ready. This will take substantial time, and in order to make sure we have support staff on hand to help you out with any other questions, we do not anticipate releasing all of these updated files until tomorrow during business hours.

We will post to this topic and send out an email to everyone who is entitled to receive Victoria 4.2 as soon as we are ready to release the products to you.

We apologize sincerely for this added delay, but we absolutely don't want to release Victoria 4.2 until all of these issues have been worked through and we're confident that you'll be able to begin using her upon installation.

Thank you in advance for your unwaivering patience. We're especially sorry for those that have been staying up late in the night in anticipation of this release.

On a side note, the MAC installer also had an issue when it got compiled that somehow didn't get flagged when it went through testing, but has been resolved and the new installer has been tested and is being uploaded to the servers as we speak.

Thank you,

Steve Kondris

-Anton, creator of Apollo Maximus
"Conviction without truth is denial; Denial in the face of truth is concealment."

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