You know that they are not there for the weekends (Saturday & Sunday). Well the people that handle these issues anyway. You should be hearing from them today (Monday). I know they are very good at resolving any issue in a very timely mannor. So hang tight. I believe that they oporate as a standard business with standard Monday through Friday business hours. Though I'm sure they have some exceptions in an emergancy. But don't quote me on any of this, but I think this is the case. James