I answer all of my emails and im's...it's part of that customer service thing that seems to have disappeared.

Ultimately a vender needs to provide customer service, it's part of the deal. As far as the host site and what they offer, you as customers need to make that known to them. Content creators cannot dictate what they (host sites) do or don't do, but you as customers hold a bigger stick.

Comitted to excellence through art.