Drifterlee, did you talk with a peon when you tried to clear up the issue or did you try to get in contact with the management?  Usually peons are poorly paid, don't see the larger picture, and couldn't care less even if they were better paid and/or saw the big picture.  If you'd still like to do business with them if things were cleared up, try to complain to someone important and that person should probably fix things for you.  Just be nice to him and let him know about the situation.  Bad CS is often corrected by talking to someone who knows the value of good CS and having a reputation worth keeping, instead of one that would make someone such as me not buy from that company.

WARK!

Thus Spoketh Winterclaw: a blog about a Winterclaw who speaks from time to time.

 

(using Poser Pro 2014 SR3, on 64 bit Win 7, poser units are inches.)