While you may not care for the answer I suggest she can't get more honest than that.<<< I did not care for the answer because it was not an answer at all. Sorry, jval, I was taught and I later taught that if you did not know the answer to a customer's question you either found it or found someone who knew the answer. If you didn't, you have "blown it off" as unimportant. The bottom line is that a customer had a query that remains unanswered. That is not good and it is not good customer service. I expect that from Corel, not from DAZ.