Casamerica, I guess we just have to disagree and I'm sure that by your standards you are correct. I view "good" answers and "correct" answers as two different things- a "good" answer being one that the questioner will like. Emily was not at all evasive but immediately stated she had no "good" answer and offered no false pretense of justification. You can't always satisfy every unhappy customer. When you can't it is best to be honest about it and she was. The Michael package is the way it is because it's the way it is. DAZ3D goes to great pains to show you exactly what their packages contain. If someone buys it despite obvious aspects that may make them unhappy I think there is little room for complaint. In previous instances where something was actually flawed DAZ3D has gone to great lengths to remedy things at no charge. This is clearly unlike Corel who regularly introduces defective products and then makes us wait an eternity for patches that may or may not work. As far as I know DAZ3D has always had a policy that provides a refund if one is unhappy with a purchase so I don't see the problem. If you don't like it don't buy/keep it. Oh well, we've both offered our two cents and they still don't add up to a nickel.