Quote - This would be very helpful.

It's not off-site - the link to CP, AFAIK, sourced downloads straight from here rather than transferring the files there for download. So the files were always here, on this site. And still are.

You have lists of those purchases. The difficulty is that people have different names. The cut-price option is to simply do all those people who have the same email address registered here as at CP - that could be done with a very short program. It's not all of them, but those who would require manual intervention would be a very small subset.

Before I address the download issues I would first like to make sure everyone knows the facts. It was Content Paradise who gave their notice to dissolve our partnership of nearly six years. Renderosity had every intention of trying to work through new contract negations, but their only offer to keep our partnership would cause us to actually loose money. 

The 30 day download is a standard Content Paradise policy for all purchases made there.  It is important that as buyers, you are aware of different companies' polices before purchasing.

The way our process works with Content Paradise is not as simple as creating a very short program to run. If it was simple, it would have already been done because we have already discussed this internally.  All purchaser info from CP is not passed to us, nor are CP purchasers required to have a Renderosity account. So many orders cannot even be matched to members here (even if we have an email address).  The ONLY thing we have to try to align is an email address, and we even have some orders without that.  Then, there are people that might have a Renderosity account, but used a different email address at CP.  It's actually a VERY large number of email addresses that do not line up with Renderosity accounts.  ALL order realignments (order username changes) would have to be verified and that is completely manual (it's not a very small subset).

Since our system was not built to find or change the username at the order level (only manually at the individual product level), it will take programming time just to be able to manually change the usernames on an order.

With all that being said, I will see if there is something we can do.  Please note that our programmer is backed log because it's his first day back.  He was out for surgery and has several other projects in the works, so we would greatly appreciate your patience and understanding.