I, too, would appreciate my Rendo downloads from CP being transferred to my Rendo account. I know ignorance is no excuse, but when I first got into the 3D world, I didn't know much if anything about the way things work. I never read, and found out only today about the 30-day download policy. I've never had any reason to check into it since I've always been able to re-download anything previously. A hard disk crash caused me to have to do just that, and there wasn't one file that was unavailable at the time.

That said, I think it would be nothing but great customer service to support those of us who blindly bought your products without knowing the future consequences. CP says they have no access to the downloads, and you say the only way you have to know who is who is by their email address. I use a different address for each, but it would be easy enough for me to temporarily change my address here to match.

Bottom line: Thank you for considering our request, and I hope a solution can be reached that allows us to access and get continued support for the products we've purchased. Especially with the release of Victoria 4.2, there will surely be many updates to the many products I've purchased. We don't want to be left in the cold when it's cold enough right now outside :)

Jamie 'Rapunzl'