Casamerica, I guess we just have to disagree and I'm sure that by your standards you are correct.<<< Naw, not necessarily correct... just different. >>>I view "good" answers and "correct" answers as two different things- a "good" answer being one that the questioner will like. Emily was not at all evasive but immediately stated she had no "good" answer and offered no false pretense of justification.<<< This is where she should have found someone who could have provided an answer. >>>You can't always satisfy every unhappy customer.<<< Agreed... boy, do I agree. But I'm not sure beatone was necessarily an "unhappy" customer as much as wondering why Michael's package so was priced as it was for what one received. >>>When you can't it is best to be honest about it and she was. The Michael package is the way it is because it's the way it is.<<< Well, I'm not questioning Emily's honesty. Not at all. Nor would I ever question the honesty of anyone at DAZ. They have never given me reason to. If I am questioning anything, it is the manner in which a customer service question was handled. She didn't know, stated so and then dropped it. That is not the way, IMO, it should have been handled. But when you look at it, you are most likely correct in that "The Michael package is the way it is because it's the way it is." >>>DAZ3D goes to great pains to show you exactly what their packages contain.<<< Agreed. >>>If someone buys it despite obvious aspects that may make them unhappy I think there is little room for complaint.<<< jval, there is ALWAYS room for complaint. Anyone who has ever worked in retail knows there is ALWAYS room for complaint... just watch customers do it. ;-) >>>In previous instances where something was actually flawed DAZ3D has gone to great lengths to remedy things at no charge.<<< I agree totally. >>>This is clearly unlike Corel who regularly introduces defective products and then makes us wait an eternity for patches that may or may not work.<<< I could not agree with this more... but I'll try. ;-) >>>As far as I know DAZ3D has always had a policy that provides a refund if one is unhappy with a purchase so I don't see the problem. If you don't like it don't buy/keep it.<<< DAZ is perhaps one of the few ESD vendors who know and accept that a customer does not forfeit their rights just because they have chosen to buy an item that is delivered via the net. What I like about DAZ is that they do not try to hide that fact. In fact, they make it clear that if you are unhappy with a product you are entitled to a refund. Now, if one abuses that policy, DAZ has the right to refuse future service. But DAZ does not try to deny a consumer or credit card purchaser their legal right to a refund on an ESD purchase. And that is very commendable. >>>Oh well, we've both offered our two cents and they still don't add up to a nickel.<<< Yea, but we're gettin' closer! ;-) Take care.