Morgano opened this issue on Feb 27, 2008 ยท 35 posts
tmouse posted Sat, 08 March 2008 at 11:20 AM
The unfortunate part of this mess is that the content artists are the ones who will have the problems. The community is VERY generous and MANY provide updates, sometimes adding additional content. The artists are now faced with the dilemma of having to either not provide this to their customers or hosting the files themselves. Rendo and CP should have worked this out better. It would have not been hard for CP to share the purchase history with Rendo and if the customer had a Rendo account the information could have been keep at Rendo. Some may ask what was in this for either Rendo or CP, simple; good customer relations. Most companies seem to overlook this today and then ask why; when things get tough do their customers abandon them. I feel both are to blame for not giving ANY consideration for their customers. Rendo should feel that whether the purchases were made directly or through CP they were still Rendo customers and doing nothing (they didn't even bother to past ANY information on the split) is just plain WRONG. Add to this CP has a major product (poser) and the associated character lines which give them one advantage and the fact that DAZ is now entering the common content arena with their Artzone market, Rendo should do something to show support for these customers. CP is equally in the WRONG, their selection of content is going to take a MAJOR hit and keeping customers should be a MUCH higher priority. There were many reasons for people to shop through CP at Rendo and both profited from it. I have no problems with the split (it must have made some logic to one of the parties) BUT hanging the customers out to dry was JUST PLAIN STUPID. DAZ will probably be somewhat of a winner out of this.