Alowyn opened this issue on Feb 26, 2008 · 38 posts
tmouse posted Sat, 08 March 2008 at 12:10 PM
If anything could be done I feel it would be a great service to Rendo and its customers. Your post answered many questions I could not find answers to. I realize business decisions lead to some tough choices but anything you can do will be VERY much appreciated from your customers. The split leaves people in a difficult situation. I know no one guarantees the availability of re-downloads or updates but they are an important thing that shows support for the customer and increases loyalty just as much as price. The content suppliers are also helped since they would not be put into the difficult position of not supporting customers or hosting updates themselves. Unfortunately I have observed a great malaise in many sectors taking customer support for granted, as the economy gets worse and discretionary spending gets tighter and competition gets tougher, customer loyalty WILL be the key to survival. So kudos for looking into any possibilities, and I hope something can be worked out.