Acadia, your memory is incorrect, and I believe you are thinking of a conversation we had in the staff forum regarding freestuff items.

If we only tested that a product unzipped and had a correct readme... well, I wouldn't have spent around 4-6 hours per day, every day for the last three years, testing products here. I could have had my quota finished in between eating me dinner and watching Emmerdale. And the store would be full of products that didn't work, because sadly, around 40% of product submissions fail the first time of testing.

Begmysweet, the vendor has been in touch about the product you mentioned and we're in the process of getting an update for it. You'll receive an email when the update is ready for download.

With the best will in the world, folks, our testers cannot test for every single "What if" scenario that comes along. A product should have been thoroughly beta-tested before it arrives on our servers (although often it clearly has not been.) Our testers pick up the vast majority of flaws in uploaded products, but occasionally there are situations like this one where a flaw becomes apparent after release. In these cases, we aim to deal with the situation as quickly as possible to get the fixed zips to the customer.

Thanks,

Karen

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"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan Shire