Quote - Uhm, wheatpenny is not wrong as it seems some are looking at it as downloading "purchase history items" not current purchases - those stating it's illegal or a breach of contract to deny you downloads of your history are wrong.  It would however be illegal to take your money an not allow you to have access at all so if the statements refer to that than everyone is correct :-).

Legally as long as you have access to download the product 1 time that's all that is required on anyone's behalf.  Allowing resets and unlimited time frames is a courtesy - not a legal or contractual requirement.

That said it is wrong to allow you to stay a customer and make purchases while disallowing you access to a support ticket.   If you are not in the US then the toll free number posted on every page will still cost you.  So if that ticket system of theirs is based on your "forum" access then it needs to be re-designed.  Unless they intend to ban shoppers then yes, they should totally keep the support/store areas separate from the forums.

100% correct:)