Ok, so I post a link out of bad judgment, a link that turned out to be a dirty movie by the same name as a product posted and I get banned from DAZ's forums...ok, I admitted it was a mistake and I take my punishment and don't protest it or return there to cause any kind of problems. But now all I want is to contact them for Purchase support - the store "DAZ", not the forum, but I am told I am 'Banned' from even accessing their Market Place Support? And they no longer post their phone number anywhere so I can call???

After spending literally thousands of dollars over the last decade plus with DAZ, ever since they very first opened their doors, and having NEVER asked them for any returns, refunds, etc or playing any of those silly games with them - THIS is how they treat their customers? Not even allowed to call them or e-mail their MARKET support, all for being being banned over one silly post in the forum?? After being a loyal customer who now owns 10's of gigabites of DAZ products and I am banned from MARKET PLACE support?? 

I have NEVER sent any 'nasty-grams' to their market, and the only time I ever did contact them when I had trouble downloading a purchase, I was nice, they where nice, and I never said anything but Good things about them (can't remember her name anymore, she is no longer with them).

If anyone can send me DAZ's 'Market Place' support number seeing as how I am denied access to their new 'ticketing' system, I would appritiate it please.

Odd they still let me make purchases and still log into my store account and download my purchases, but if I have a problem then I click the "Help" link and get a page stating "This Account Has Been Banned".....talk about 'take the money and run'....

All I am looking for is the DAZ Store Purchase support phone number....nothing more, one would think that spending 1000's of dollars with them and having never given their store front any kind of trouble would entitle me to at least that...

Actually their number is on the bottom of every page in their store

1(800)267-5170

Hi Jeff, glad to see you are alive. Missed you over at Daz, now I know why.

Wow, they banned you?! :(

Some years back I was trying to be helpful and linked someone to Koz's site. Only I forgot the "2" at the end, and sent the person to a porn site!!  I wasn't banned. I was so embarrassed that I couldn't stop apologizing and I was told to not worry about it.

I'm glad that they still allow you access to your downloads though. I think it's illegal to deny someone access to their purchases because of a ban.

Quote - I think it's illegal to deny someone access to their purchases because of a ban.

AFAIK it's not illegal

May not be specifically illegal, but could well be a breach of contract.

Think of a different situation: say you had bought a car with a warranty,
and the car dealer doesn't like something he heard you say in a restaurant
that he also owns.

Would it be right for him to deny you warranty service because of this?

Thanks EricJ, I never noticed that before.

Hay nickedshield, sorry, I have nothing to comment. It was late at night and I was responding to multiple threads and when I saw a certain thread header that had the same name as a pirate movie that came up in a search at Amazon it just sounded like a good pun, don't own the movie and didn't realize at the time it was a "R" rated flic. Actually the notice of being banned took me by surprise and I had to retrace my steps to even find what the heck he was talking about the next day.
No biggie. Just never thought they would ban one from market support too.

Hay Acadia, the particular had been looking for anything to ban me for some time, just got lucky.

Actually wheatpenny, bet I could disprove that in court, it would be a breach of contract. Contracts do not have to be written to be bonding. If customers are allowed access to past purchases and suddenly one is 'banned' from an 'adjacent' forum but not for conduct 'against' said market or products then that would be a breech of contract, unless they chose to ban ALL customers from their previous purchases, but to single one out.....show me that in any site's TOS. But then if you would like to take up with a layer.....

Oops, Jeff, looks like we were thinking along the same lines!

Since you can't see this in thier forums, have some cow butt! ;)

Moo!

Well, aside from wheatpenny being completely wrong, the issue is not that I can't access my purchases for I can, the issue is that I need to contact market support and when I clicked the 'Help' link in the market I got the notice that my account is banned.

The market and the forum are obviously two separate, yet joined, entities for otherwise I would not be able to make and download purchased since the ban. But since they ban people from the forum and NOT from making future purchases, the support for said future purchases must be handled, by law, the same as any other day - Support MUST be offered unless somewhere written that it will not. Business in the market place is just that 'business' and has its own rules, policies, warranties, and promise of Support. What goes on in the forums....well, that is another matter.

My whole issue started out and ended in the forum, not the market. As stated, I have never had any issue with their store, nor any other store for that matter.....well, there was one, tiny little place that took my money and never granted access to purchased product and that case did take me having to make a post elsewhere where said store owner was known to hang out at to get attention and eventually my money back (even if said store owner cursed and swore and called me a thief)

JUST a thief? Not a sneaky undead pirate moneky thief?

The audacity!

Sorry Gareee, there will be NO return of the monkey. I purchase and render now but not for the 3D communities. You can thank certain vendors and 'moderators' for this. I think you know of the threads of which I refer.

Besides, I spend more of my time hanging with reenactors now, gotta charity event coming up soon with Pirates for CHoC and several ren-type faires but of a piratie nature. Check out:
pirates4choc.org/

And if you like it hot then do a search for hot pirate babes (can't link to it...I'd get banned..again)

or the real biggie everyone is waiting for: www.pyratecon.com/

I'm having too much fun 'away' from the computer these days, besides, I get to play with REAL swords and flintlocks that go BOOM!

"hot pirate babes "!!!!

DROOL!

No more monkey jokes? Sniff :( They used to make my day. PS, since you couldn't read it, a lot of others miss you too. If you want modern guns that go KerF*ing Boom I can sell you an arsenal:)

Quote - "hot pirate babes "!!!!

DROOL!

Oh totally, with a hook and peg leg.  Smokin!

Uhm, wheatpenny is not wrong as it seems some are looking at it as downloading "purchase history items" not current purchases - those stating it's illegal or a breach of contract to deny you downloads of your history are wrong.  It would however be illegal to take your money an not allow you to have access at all so if the statements refer to that than everyone is correct :-).

Legally as long as you have access to download the product 1 time that's all that is required on anyone's behalf.  Allowing resets and unlimited time frames is a courtesy - not a legal or contractual requirement.

That said it is wrong to allow you to stay a customer and make purchases while disallowing you access to a support ticket.   If you are not in the US then the toll free number posted on every page will still cost you.  So if that ticket system of theirs is based on your "forum" access then it needs to be re-designed.  Unless they intend to ban shoppers then yes, they should totally keep the support/store areas separate from the forums.

Hmmm, their phone number appears at the bottom of the store pages AFAICS - just copied this from there:

TOLL FREE: 1(800)267-5170 | Phone: 1(801)495-1777 | 12637

Should be easy enough to call them - maybe even toll free?

Quote - Uhm, wheatpenny is not wrong as it seems some are looking at it as downloading "purchase history items" not current purchases - those stating it's illegal or a breach of contract to deny you downloads of your history are wrong.  It would however be illegal to take your money an not allow you to have access at all so if the statements refer to that than everyone is correct :-).

Legally as long as you have access to download the product 1 time that's all that is required on anyone's behalf.  Allowing resets and unlimited time frames is a courtesy - not a legal or contractual requirement.

That said it is wrong to allow you to stay a customer and make purchases while disallowing you access to a support ticket.   If you are not in the US then the toll free number posted on every page will still cost you.  So if that ticket system of theirs is based on your "forum" access then it needs to be re-designed.  Unless they intend to ban shoppers then yes, they should totally keep the support/store areas separate from the forums.

100% correct:)

Attached Link: DAZ Customer Support

Quote - You should still be able to access the ticket system. I've attached a link.

I think you missed the point ;-) he tried the ticket system, it apparently uses the forum settings - hence he can not use it.

Probably an oversight somewhere....

He says he was in the marketplace, which is ArtZone, and the Help page there goes to a generic faq page with a link to the main CS portal. Since the AZ help page is part of AZ, he gets the ban message but access to the main CS portal should still be available to any user, no matter their member status at the forums or AZ.

The ticket system uses the store settings, not the forum settings. Clicking on the Support link at the main DAZ site should take anyone to the CS portal (ticket system).

Ah - gotcha!

Actually, 3-D Arena is correct; "Legally as long as you have access to download the product 1 time that's all that is required on anyone's behalf.  Allowing resets and unlimited time frames is a courtesy - not a legal or contractual requirement."

However the first comment appears to be that one 'banned in the forums' could lawfully be banned from the 'extended courtesy' that is offered in most of our 3D market places, that would be incorrect. For as I said, they could Stop extending such a service to 'everyone' or for that matter even to an individual if they 'abused' the resets offer (ie; download so many times so as to indicate 'abuse') but then that would Not be for the 'forum ban', again back to the market and the forum being two separate entities....unless explicitly noted in agreement between consumer and vendor so as to umbrella the two policies, in which case a ban in the forums would also block individual from accessing the store and making purchases.

Which comes to jelisa's link, That is where I came here for assistance for Yes I can NOT access the Support link, not even from the link in the store nor could I access any other support link to search for a phone number (not realizing it was right under my nose on the bottom of th page - Doh!)

The ban stated "you are banned from Posting in the forum for x days after which you can petition to have posting rights reinstated", and at that time I was still able to enter and read the forums but when I tried to respond to an IM I got the first 'account blocked' notice. I was still able to access ArtZone and my profile there but with the recent change in their configuration now I can not even enter AZ to even view pages, have not checked the DAZ side of the forum and have no intention nor desire to so don't know if now that is blocked as well.

Actually my issue is that I had reset my Hex upgrade twice to get the upgrade but both time I could not get to a broadband connection to even download before the time ran out and, as brought up a moment ago, I did not what to just hit yet another reset without giving an explanation so they don't cry fowl thinking I am multi-downloading....sure, under normal circumstances I would not even think about it as I have not made any attempt to download under the last two resets and therefore their server should show that no download was made - no problem - but due to the current situation, and the attitude and my past interaction with certain 'monitoring' individuals, I don't trust some any further then I can toss them (and since I wouldn't touch them with a ten foot pole, that distance is not very far).
Sure they have my profile set up to where now I can not access the current Flyer freebie offer for one has to be able to enter AZ to get it (another block I just discovered) but then of course no one has a 'right' to freebies, cutting me off from the freebie just builds discontent and in my retaliation I just refused to make another purchase that I was looking at; the looser - the poor merchant who could have made a sale but they where too childish and refused me the freebie offer they sent to my mailbox....collateral damage, dangle a carrot in a mule's face then yank it away and the mule kicks....oh well. But to deny me the upgrade to a paid for piece of software (and in consideration of ALL my other past purchases) well, that I will pursue, after all I 'paid' for it. However, to expect future purchases when said purchaser now knows they do not have full access to product support, and all over some silly mistaken link posted in the forum over a completely unrelated issue, and intended to make people smile (even if it was a link to an R rated movie in an unrated DVD store....as stated, it was Not and 'intentional' breech of TOS for had I not been pre-occupied at the time and seen the R rating then I would Not have made the post at all, as I said, I made a 'mistake' and those who were gunning for me just got lucky).

Anyway, I am done troubleshooting a store's infractions against their customers and thanks for pointing out what was already under my nose. Now once I can get hold of a broadband connection that is not blocked from their store I will contact them to get my due merchandise (I used to just download from work the way I do here and other stores but their store recently has been blocked by the network admins as inappropriate material)

igohigh, no worries on the download ... you can reset it as many times as you need to.

Quote - igohigh, no worries on the download ... you can reset it as many times as you need to.

easy for you to say; you were not involved in the past two locked threads where I was called the 'bad guy' and threatened to be banned by certain individuals, one of whom I have been referring to,  even before this incident occured. You also do not know the 'behind the scenes' conversation that had taken place with various members coming to me and asking "what is wrong with those people" and "why are they attacking you and locking your thread? It was the others making the attack, not you" and other various words of support by those where where there first hand to see where this whole 'hey lets get igohigh' mentality began. I have copied and kept for keepsake about 6 full pages of IMs that I received even before I made the mistake and linked to an inappropriate DVD, and ALL of them where in support of me and slamming said individual(s) for their conduct and threat of banning. Some were even by members who rarely ever post in the forums stating that while I did not know them for they don't normally post but they had been watching the thread unravel and were appoled at how it all went down.

No, I don't 'worry' for I have done no wrong other then the one mistake, but I do not intend to 'give them fuel' to make more accusations that I am a torrent rule breaker or let them go off doing like a certain other and start hollering that I have 'compulsively downloading' or some such. For one thing I have ALWAYS done is respect the ELU (or what ever its called) that comes with purchased product. Even one time when I did get an incorrect download at Bbay and contacted them, they told me to keep the wrong product and they set me up with the correct product to download, I told them that was ok for I had not purchased it so I deleted it from my hard drive (plus I knew the creator and did not feel right accepting a 'free' copy of his work that he himself did not offer me)

No, I made two resets already thinking I could use someone's broadband to download, both times did not work out, so before I push that button a third time I want them to KNOW just what is going on so there is no wild accusations "hey igohigh is abusing the store because he is angry about the ban" or some such nonsense.....like I said, you don't know the 'behind the scense' activity that lead to my current situation....

And people wonder why I rarely post on the DAZ forums. R'osity, like all forums, has it's
flaws, but it is, far and away, friendlier than the DAZ forums. Sorry about what happened
to you, igohigh, but it does convince me to keep postings at DAZ to a minimum. :) And
I think you are right about staying away. No need to give them another shot at you.

Greywolf

Too much DRAMA behind the scenes for me to like at DAZ.  That's why I almost never post there.  Here's the drama's in the open (for the great part) and less trigger-happy on the ban guns. Daz has been drifting further off base from their historic customer-base, so this doesn't surprise me.

I'm just glad you're still around here!  You is coolest monkey guy around!

igohigh,

Aside from the support issue, don't sweat it.  T.O.S simply stands for "To Obey Silently". This is true on many sites unfortunately, even here. They won't come out and say they made a mistake.  Banning, when so much trolling is allowed, is usually just a last desperate attempt to control. Like many people, they will post or allow post to save face. These aren't exactly the great thinkers of our age.

But don't sweat it. Some Apollo users have emailed me saying they were warned in certain threads, by the usual mods, for being "argumentative", when they were just voicing favor, opinion, or pointing out fiction. I used to joke that their mods were like those seagulls in "the birds". (I like seagulls though)

Regardless of who had it in for you, how they did it, or what they justification was, I can assure you it has less to do with anything you said or did and more about what someone else felt. Or who they were hoping to score points with.

Anything legitimate would have been handled legitimately.

Daz does read this forum daily, so I would say your ban will now be permanent. If anyone says anything over the top, and the mods conveniently forget to police, you can likely get the comments removed for violating their own terms. You're a member even if you can't post. Over the years I have been able to get a few threads moved or locked myself

Petty victory by petty people. The form link above should work fine regardless. Banning just means you can't post or send IM. You should be able to do everything else.

Regards and Cheers,
Anton

I do not wish ta partake in this har conversation any further.
I be having far much more fun laughing an' joking wit me pirate friends an' scallywags elsewhere.
For at this moment we be discussing the story o' the man who has "died from his attempted suicide"; we be debatin' just how much more dead this man might be if'in he actually had succeeded...an' as the law does state that suicide be a "capitol offense" an' the law does state that "no man shall be hung twice fer the same offense"; can a man who commits suicide be made ta walk the plank twice....?

I have threads ta plunder and wenches ta ravage I say, so I be take'n me leave now and bid ye all good morrow.

Good Morrow!

Oh, an' fer all ye modlers out thar, keep ye in mind that no 'respectable' pirate, buccaneer, scallywag, nor corsair would ever be seen outside the cabin, or in fer that matter, while wearin' just a poet shirt. For it be of very poor taste, even fer a theiv'n pirate ta not be wear'n a vest or a coat ov'r one's shirt in public. An' pirate 'boots', well that still be in debate fer some say thar be no proof o' them outside Hollywood, until recent when a pair has been recovered from a shipwreck. However, if ye look at most paintin's ye be noticin' that it be shoes that most seamen wear, shoes wit small buckles not like pilgrims an' wit large tongues.

Just a side note fer ye all to put in yer logs.

now...Good Morrow.

Quote - we be debatin' just how much more dead this man might be if'in he actually had succeeded...an' as the law does state that suicide be a "capitol offense" an' the law does state that "no man shall be hung twice fer the same offense"; can a man who commits suicide be made ta walk the plank twice....?

My god I can't even read that without some type of translator. But I will try.

I would day that if I dead man can walk a plank once, then he can walk it twice.

Quote - Oh, an' fer all ye modlers out thar, keep ye in mind that no 'respectable' pirate, buccaneer, scallywag, nor corsair would ever be seen outside the cabin, or in fer that matter, while wearin' just a poet shirt. For it be of very poor taste, even fer a theiv'n pirate ta not be wear'n a vest or a coat ov'r one's shirt in public.

The fashion part is good. :) How is this??? Better? He is wearing a vest... and a purse.

I;m a bit confused, igo mate:

"Actually my issue is that I had reset my Hex upgrade twice to get the upgrade but both time I could not get to a broadband connection to even download before the time ran out"

This isn't DAZ's fault though, surely - that you reset your downloads when you had no way of downloading?

"But to deny me the upgrade to a paid for piece of software (and in consideration of ALL my other past purchases) well, that I will pursue, after all I 'paid' for it."

But... you've said yourself that DAZ haven't denied you the upgrade. You've requested it twice, they've made it available twice, and you've let the download lperiod lapse twice. that's not them deniying it to you, that's you refusing to take it. Why NOT reset the download when you're actually at a computer that could download the product?

As for blaming them for not resetting the product further - I don't think you can blame them for something you suspect they MAY do (refuse to keep resetting the download) and blast them as if they actually had done it. Sure, DAZ lacks morals in the worst way, but it's pretty rich taking them to task for something you suspect they might do in the future based on your current rather stressed-out seeming behaviour. Isn't it?

Quote - [The fashion part is good. :) How is this??? Better? He is wearing a vest... and a purse.

Anton, I would be willing to pay real $$s for a beard set like that for ApolloMax.
If I ahd to pick any one item that i would like to see Apollo have, if would be a Beard set.
Even with all the great texture artists out there, something like this picture just doesn't seem possible, until Apollo has a new Beard set.

@Igo
I miss the monkey's daily posts.
A a seafarer addicted to salwater in the veins, I always enjoy your posts.
I look for the humor in them.

Cheers
DR

I'm a big fan of igohigh's humor, but I have to agree with who3d. This just sounds like a bad case of sour grapes.

Coldrake

With your there Ig. I'm new to poser (but not 3D) that place sucks more than a 10 dollar crack wh*re.

My first post at Daz was to offer a freebie, some twat complains about the readme and they pull it. 
No biggie.  Few days back I see something cool, Google the name - darkzero ? - I see long threads about ripping a load of people off, yet I see daz still sell the stuff.  Talk about double standards - thats a bad joke. 

Ginger_Tom - DAZ still "sells the stuff" because it was DAZ that DarkwingZero ripped off the most  They also do not "broker" the DWZ stuff they bought it which invalidates any copyright issues on those items at DAZ. 

The items that DWZ ripped off from others were that were part of the items in the DAZ store were replaced or DAZ made arrangements with.

So that is simply a bad example of "double standards" (and why do you single out DAZ for that, there are sellers and even Top Sellers here who did the same thing with DAZ textures it's not unique to DAZ).

Tom - LSM is correct there, Daz did work out an arrangement with those artists affected (they pulled the products and apologised) and yes other artists do rip them off.

Though I can see why Tom thinks theres double standards, Daz don't ban someone from stealing from them, yet ban someone like Ig for one mistake. That does smack of unfairness, and seems like it's always the customers who end up losing out.

who3d & coldrake, not sure what you two are attempting to 'read into' my attempt to contact daz support, don't really care either for you are either cherry picking what ye read here else ye just be attempting to pick a fight, in either case I am not going to take yer bait mate...this was not posted as a 'hey I'm bashing daz' thread as ye try to make it to be but rather a 'hey I need to contact market support but I'm blocked from the support pages, anyone got a phone number'....and that has been answered. Er perhaps English just nay be yer first language an' ye true as paint do nay understand what lay just plain as day befer yer own peeps.

An' seein' as how who3d has only picked a couple of sentences and then twist what the post they were plucked from around into something it is not then one would only have to asses that it be a challenge fer yet another spittin match. Well, as I stated, the monkey is nay returning, not there and not here. So just ye keep spittin in the wind.

....now, I thought I UNchecked that thar ebot gadget....let try this again.

Oh, and mariner, while there will be no more wit from this here one (not outside the company of rouges, scallywags, and naydowellers anyway), perhaps after a few festival this summer I might share some pics and movies of the activities. I have found some good crews to hook up with and they be very true to the 'period style'. Next weekend is a pirate gatherin in Corona an' then next month is a full blown beach pirate attack in Long Beach...ON the beach, with a Ship! After that is another up north neigh San Fran and one on Big Bear Lake (that one be a bit more 'kiddish', but they have a fine ship!). In September be the largest of the west coast piratical festivals, while not at the ocean shore it still be on a 'beach front' so thar should be some fine settings fer pictures...now I just need a camera ; 

But just fer ye, here be one fer the road what I did fer the wee lads 'n lasses:

Mary Reed had a li'le lamb,
Li'le lamb, lit'le lamb.
'tis fleece as white as pearl.
E'ery where where that Mary went
That lamb be sure t' go.

It followed her t' the ship one day,
'n that was against th' code.
Th' crew laughed 'n arrrgh'd wit glee
Fer that lamb they were glad t' see.

Th' Cap'n tossed it o'er, tossed it o'er,
Th' Cap'n tossed it o'er.
But still that lamb lingered nigh.

"Why does th' lamb love Mary Reed so?"
Th' eager crew did wants t' know.
"Why, Mary loved th' lamb ye know."
Th' Cap'n did reply.

....n' Mary Reed, she did blush.

Bah bah Black sheep
'ave ye any wool?
Aye sir, aye sir,
three sack full.

One fer me cap'n,
One fer th' governor,
'n one virgin sack
fer Scarlett Harlott
Who's brothel be down th' lane.

Bah bah Black sheep
'ave ye any wool?
Aye sir, aye sir,
three sack full....

and igohigh sails off into the sunset aboard his trusty pirate ship, awash with monkey doo and banana peels. We miss him dearly. Shiver me timbers, he's now a real play pirate.
I was wonderin where he went ?

igohigh. Good luck with the store issues. By the way I really miss your humor over at those forums. Since you've been gone the monkey poop has been hardening and falling off the walls. It's just not the same without you there. Good luck man!

I wondered why I haven't seen you over at the greedy Daz website.
They never said you got banned.

Bummer Igo. I hardly go there anymore.

I either make my own stuff or I go to CP and buy it.

Or, come here to download the freebies.

I dont waste any money on Daz models anymore.

fabulous pirate costume above, and it should still be possible to salvage the situation
at daz regarding OP's account, but one will need to be patient.  would probly help to
avoid alotta anti-daz rhetoric for now, no matter how great the temptation.