Quote - Every merchant should know every possible program an end-user might use the figure in??)

Err, there's only two apps to deal with, not forty jillion.

To answer your question? They should if they care ab't maximizing their sales, but they're under no actual obligation to. I would personally answer someone asking with "well, if the seller doesn't support your environment, that's his/her fault... next time buy from someone who does". Do that often enough, and market pressure takes over.

Quote - Anyway, like I said, I've brought it to Admin attention, but I'm not going to promise that there will be stricter changes.  I for one hope not.

Me Neither - again, like in programming, you only get more Cruft.

Management isn't exactly known for saying "okay - let's spend a lot of time on this so we do it right" unless it becomes glaringly obvious that there's no other choice.

/P