svdl, my biggest gripe about McAfee: though I contacted their tech support many times with questions and problems over the course of a couple of years, I never, ever, ever, ever, ever, ever received even a single reply (or solution).

I never even got a reply on their forums, and from what I could see, neither did anyone else. Don't know what it's like over there now, but a couple of years ago, the users' frustration level was intense.