Well, according to Cornucopia this is what's included in the zip files:

For the Senegal Date Palm:  "The ZIP includes 3 VOB(Vue Objects), 3 XFR (Xfrog procedural definitions), 3 Billboard Renders(including imbedded alpha), and 3 Perspective Renders(including alpha channel), 1 or more bark textures from the real plant, 1 or more leaf textures from the real plant, are all included with your purchase of this zip."

The Coconut Palm is the same so I would try to download them again from your products page.  Make sure they're for Windows and not Mac.  If you find they're Mac files just contact support to get that fixed.

Also, take a look at the file extension and make sure it says .zip.  Look inside the zip file and see if the VOB files are there, as well.  I'm hoping you saved the zip file to your desktop or a folder (always a good idea) but if you didn't you still have some downloads left and you can do it then.

Hugz from Phoenix, USA

Victoria

Remember, sometimes the dragon wins. Correction: MOST times.