Quote - Yup. Just bought my first Dell after having terrible hardware problems on the last Gateway I bought... as HD was a piece of bad sector-ridden junk. The Dell sales rep was great. He listened to what I wanted and stayed within the price range I set. Less than 3 months into this, and I've had to restore twice, losing everything I loaded, and finally figured out it's software and drivers conflicts. This after having to call their pricey tech service (couldn't boot up), and being told my motherboard was damaged and would have to be sent back. The error message on boot? Well, the tech "couldn't remember" what it meant, and obviously didn't want to bother to look it up. (It was trying to boot from the USB device: the printer.) By the accent, the guy was in the southeast US. Can we say I wasn't impressed? Once I got back online, this error was posted in the Dell Forums with instructions to fix it. I'm not pressing my luck on their interpretation of low-interest at this point. Deal was, if I pay it off by September, there's no interest, so the savings account will have to absorb what's left in August. We'll see. Do I think Dell is worse than anyone else out there? No. Do I think Dell probably has some excellent employees? Yes. The problem is finding them. Now, if you want to discuss Best Buy and why I'll never step foot in one again... And while we're on the general subject, would someone tell Bill Gates that not everyone wants a toy collection for an OS? How about something that just boots up and does what it's told?

But if MS actually made an OS that just booted up and did what it was told, they'd lose the upgrade market.  Of course they've already lost a good share of it with Vista.